As soon as you place an order to us, you will receive an Order Confirmation with payment details. When we receive your payment, we will notify our warehouse for the shipment. Depending the work load in the warehouse, your order shall be shipped within 3-5 days by DHL Weltpacket, GLS, or similar courier service and you will receive the tracking number.
All items are in stock in our European warehouse in Germany and shipped directly to each customer. Sometimes, due to warehouse errors, an item maybe not available for immediate shipping.
YES, we can ship our Telescopic masts to almost ALL countries of the world, by TNT, Air Cargo, or LCL Ocean freight. There will be an extra cost for local custom declarations. Shipping rates are also higher. Please send us an email for a quote.
Telescopic masts (ALU & GLV) are shipped in the European countries using TNT Economy Express service. Price includes tracking number & delivery at physical addresses outside the door, during normal working hours. Delivery time in most European places (except some remote islands) is 4-6 working days.
Bellow is a list from TNT with shipping zones from Greece. Extra 100% full insurance cover is optional and costs 10 EUR (recomended)
As soon as you receive the tracking number from us, it’s better to contact directly your local TNT office and arrange a schedule for the delivery, as (depending of the mast type) the parcel maybe very heavy and you may need extra manpower to move it in your premises.
Smaller parcels up to 15 Kg (ie vertical antennas) are shipped by Hellenic Post 1st Class Parcel service, including tracking number.
Shipping time is made within 15 working days after receiving your full payment (Goods + shipping cost). In some cases (holidays etc) this time maybe higher. In that case, you will receive an email indicating the scheduled shipping date.