Shipping & Delivery

When I will receive my order from eshop?

As soon as you place an order to us, you will receive an Order Confirmation with payment details. When we receive your payment, we will notify our warehouse for the shipment. Depending the work load in the warehouse, your order shall be shipped within 3-5 days by UPS or similar courier service and you will receive the tracking number.

Do you have in stock all items?

All items are in stock in our European warehouses in England & Germany and shipped directly to each customer. Sometimes, due to warehouse errors, an item maybe not available for immediate shipping.

Do you ship outside of Europe ?

YES, we can ship our Telescopic masts to almost ALL countries of the world, by TNT, Air Cargo, or LCL Ocean freight.  There will be an extra cost for local custom declarations. Shipping rates are also higher. Please send us an email for a quote.

How do you ship the masts ?

Telescopic masts (ALU & GLV) are shipped in the European countries using TNT Economy Express service. Price includes tracking number & delivery at physical addresses outside the door, during normal working hours. Delivery time in most European places (except some remote islands) is 4-6 working days.

Bellow is a list from TNT with shipping zones from Greece. Extra 100% full insurance cover is optional and costs 10 EUR (recomended)

TNT Zone 1 TNT Zone 2 TNT Zone 3 TNT Zone 4 TNT Zone 5
Belgium Austria Estonia Andorra Albania
Cyprus Bulgaria Malta Liechtenstein Belarus
France Czech Latvia Monaco Bosnia
Germany Denmark Lithuania Norway Canary Islands
Holland Finland Slovenia San Marino Croatia
Italy Hungary Swiss Faroe Islands
Luxemburg Ireland Turkey FYROM
Poland Ukraine Gibraltar
Portugal Iceland
Romania Moldova
Slovakia Montenegro
Spain (mainland) Russia
Sweden Serbia
United Kingdom (mainland) UK Channel Islands

As soon as you receive the tracking number from us, it’s better to contact directly your local TNT office and arrange a schedule for the delivery, as (depending of the mast type) the parcel maybe very heavy and you may need extra manpower to move it in your premises.

Smaller parcels up to 15 Kg (ie vertical antennas) are shipped by Hellenic Post 1st Class Parcel service, including tracking number.

 

When I will receive my order ?

Shipping time is made within 15 working days after receiving your full payment (Goods + shipping cost). In some cases (holidays etc) this time maybe higher. In that case, you will receive an email indicating the scheduled shipping date.

 

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