FAQ

Ordering

When I will receive my order from eshop?

As soon as you place an order to us, you will receive an Order Confirmation with payment details. When we receive your payment, we will notify our warehouse for the shipment. Depending the work load in the warehouse, your order shall be shipped within 3-5 days by UPS or similar courier service and you will receive the tracking number.

Do you have in stock all items?

All items are in stock in our European warehouses in England & Germany and shipped directly to each customer. Sometimes, due to warehouse errors, an item maybe not available for immediate shipping.

How I can order a radio from your eshop?

You can place your order adding the product in your basket. During checkout, you will be asked to provide your name, callsign, full shipping address, zip, city, country and a mobile phone. As soon as you place your order, you will receive an order confirmation and instructions for the payment. Your order will be shipped directly to you from our warehouses in England & Germany within 5 days.

How I can order a telescopic mast?

You can use the Ordering form or send us an email. We need your Full name, your callsign (if exists) delivery address, ZIP code, City, Country, mobile phone & email.

As soon as we receive your order, we will check if there are any additional delivery charges at your ZIP code and we will send you a complete Proforma Invoice, with total ammount, Banking information & full payment details. We expect to receive your payment within 5 working days.

As soon as we receive your payment, we will send you a confirmation email, indicating scheduled shipping time.

 

Prices & Payments

Do you offer special prices to clubs, DXpeditions etc ?

Please send us an email about your project and we will try to do our best.

 

Are your masts available at retail stores ?

In order to keep our prices as low as possible, all our products are sold directly from us, without any idermediate sales chanels (wholesalers, retailers etc)

 

Does your selling prices include VAT ?

Silcom Telescopic Masts & Antennas is a business segment of SILCOM INTERNATIONAL TRADING LTD, a company registered in Bulgaria since 2012 (VAT ID: BG201917185). According to Bulgarian Tax law (article 69), all remote sales (through Internet) have 0% VAT to individual customers within European Union.

 

What are the accepted Payment methods ?

You can pay your order by Bank Transfer or Psypal.
We will offer soon payment using major credit cards.

 

Shipping & Delivery

When I will receive my order from eshop?

As soon as you place an order to us, you will receive an Order Confirmation with payment details. When we receive your payment, we will notify our warehouse for the shipment. Depending the work load in the warehouse, your order shall be shipped within 3-5 days by UPS or similar courier service and you will receive the tracking number.

Do you have in stock all items?

All items are in stock in our European warehouses in England & Germany and shipped directly to each customer. Sometimes, due to warehouse errors, an item maybe not available for immediate shipping.

Do you ship outside of Europe ?

YES, we can ship our Telescopic masts to almost ALL countries of the world, by TNT, Air Cargo, or LCL Ocean freight.  There will be an extra cost for local custom declarations. Shipping rates are also higher. Please send us an email for a quote.

How do you ship the masts ?

Telescopic masts (ALU & GLV) are shipped in the European countries using TNT Economy Express service. Price includes tracking number & delivery at physical addresses outside the door, during normal working hours. Delivery time in most European places (except some remote islands) is 4-6 working days.

Bellow is a list from TNT with shipping zones from Greece. Extra 100% full insurance cover is optional and costs 10 EUR (recomended)

TNT Zone 1 TNT Zone 2 TNT Zone 3 TNT Zone 4 TNT Zone 5
Belgium Austria Estonia Andorra Albania
Cyprus Bulgaria Malta Liechtenstein Belarus
France Czech Latvia Monaco Bosnia
Germany Denmark Lithuania Norway Canary Islands
Holland Finland Slovenia San Marino Croatia
Italy Hungary Swiss Faroe Islands
Luxemburg Ireland Turkey FYROM
Poland Ukraine Gibraltar
Portugal Iceland
Romania Moldova
Slovakia Montenegro
Spain (mainland) Russia
Sweden Serbia
United Kingdom (mainland) UK Channel Islands

As soon as you receive the tracking number from us, it’s better to contact directly your local TNT office and arrange a schedule for the delivery, as (depending of the mast type) the parcel maybe very heavy and you may need extra manpower to move it in your premises.

Smaller parcels up to 15 Kg (ie vertical antennas) are shipped by Hellenic Post 1st Class Parcel service, including tracking number.

 

When I will receive my order ?

Shipping time is made within 15 working days after receiving your full payment (Goods + shipping cost). In some cases (holidays etc) this time maybe higher. In that case, you will receive an email indicating the scheduled shipping date.

 

Warranty & Returns

Warranty for eshop items

All items listed in our e-shop are covered by their Manufacturer’s warranty.
Yaesu & Kenwood radios are covered by 2 years European warranty.

Do you offer any warranty ?

ALL telescopic masts are covered with 2 years warranty for defective materials and/or construction.

The warranty does not cover improper installation methods like:

  • Bended or damaged sectors from un-guyed or im-properly guyed installations
  • Impropper installation methods
  • Un-sufient guying (using thinner ropes, less guying levels than recommended, less guying per level (ie 2 or 3  ropes instead of 4 etc)
  • Overloading the hand winch.
  • More vertical load than recommended.
  • Higher vertical mast over the Rotor Cage than recommended.

 

What happens if I receive it damaged ?

In case that you receive the parcel heavily damaged,  then refuse to receive it & notify immediately your local  TNT office. You will be asked to take some pictures indicating the damaged area.

As all shipments are insured, you have to send it back and receive a replacement, without extra charges for you. Please consider that all inquires about any damaged delivery must be done immediatelly.

 

 

 

 

 

After Sales & Tech Support

Why you anodize the Aluminium masts ?

Industrial anodizing produces anodic oxidation coatings that are mainly used to obtain resistance to wear through abrasion or erosion & resistance to corrosion.

Corrosion is a process that causes the degradation of metals. A familiar example is the rusting of iron and steel. Aluminium does not rust but can, nevertheless, suffer various forms of corrosion. Anodizing builds up a thick, protective oxide film on the metal surface. This acts as a barrier that can prevent aggressive chemicals reaching the aluminium.

 

What is the expected life of anodized aluminium masts ?

Anodized aluminium has been used in external architectural applications since the 1930s. Some surviving buildings are now about 80 years old and the anodized aluminium is still in good condition. Well-known examples are the Montecatini building in Milan and the New Bodleian (Weston) Library in Oxford, which were both completed in the late 1930s. Such examples demonstrate that anodized aluminium can have excellent weathering resistance.

Are your masts self-supported ?

Definatelly NOT. They need 4 guying ropes (every 90 degrees) at specific heights. The minimum distance of a rope’s anchor point to the mast is the half of mast’s height.

Example:  if a mast has a maximum height of 11m, then the minimum distance of each ancor point must be 5,5-6m.

 

What is the expected life of the wire ropes ?

We use the highest quality of INOX AISI 316 wire ropes. These wire ropes can last for a lifetime, without any need of replacement.

Can I order later the Rotor Cage ?

Yes, of course. You can order the Antenna Rotor Cage whenever you like.

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